Refund Policy
Effective date: 2026-08-21
1. Eligibility
Refund requests are evaluated based on item condition, order status, and reason for the request.
2. Request Process
Submit a request through support with your order number, issue details, and relevant photos or proof where applicable.
3. Processing Time
Approved refunds are initiated to the original payment channel. Settlement timing depends on your payment provider or bank.
4. Chargebacks and Disputes
Please contact support first so we can resolve the issue directly. For card disputes, your card issuer's process and timeline apply.